Terms & Conditions

Booking Policy

Make an appointment by calling 0783 7930714 or email

Individual Sessions

Cancellation: If you need to cancel and an appointment, please give at least 24hrs notice .Late
cancellations or missed appointments will incur full fee.

Where appointment is for an assessment which is normally 2-3hrs, 48hrs notice must be given.

Should you be late

If for some reason you cannot make it on time, please call reception to advise 08451196049 as Karen
may be with a client. Please be advised appointments can run back to back so it is unlikely your
appointment will be able to run.

Client Information – Clients are reminded to advise Kb-Insights of any change of personal details
while undertaking a programme: address, email, and mobile/telephone numbers.


Cash or Cheque on day

Cash points are situated on George Street, North Castle Terrace and In Stockbridge.

BACS - can be paid ahead of session to Bank of Scotland : sort code- 802260 a/c 06476402

If you do wish invoice to be sent via paypal so you can pay be credit card, please advise at time of
booking. Invoice is then emailed and payment should be made before you attend your session

** NB- for any payments outstanding after 30days, 10% charges will be added**

Business Training

Cancellation of less than 2 weeks notice will incur costs of 50% of whole cost including
accommodation cancellation charges if applicable, for preparation.

Cancellation of less than 48hrs would incur full costs.


An invoice will be issued from Kb-Insights and payment should be made via BACS to Bank of Scotland : sort code- 802260 a/c 06476402